Tech Master Guide

If you are a user of Blackberry and syncing your mails on to Outlook, and facing a problem with your Blackberry that mails are not automatically deleting from your Blackberry phone when you delete a mails from outlook. The solution is here:

Just make sure that on the device you go into "Messages" and press the track wheel and go to the "Options" menu. In the options select "Email Reconciliation" and ensure "Delete On:" is set to "Mailbox & Handheld".

Also I would assume you have Outlook running in cached mode so you press "Send & Receive" in Outlook for the updates to be applied to the desktop. Also in cached mode if you delete email from Outlook you need to leave it in the "Deleted Items" otherwise the BlackBerry will loose track of it. So when deleting hit send and receive when you are done (ensuring they are still in the deleted items) and the on the device go to messages and press the track wheel and select "Reconcile Now".

With cached mode in Outlook changes are only applied to the server every 5 minutes when it does a scheduled send and receive. With the BlackBerry side it does and email reconciliation every 15 minutes so changes can be delayed. Now if you delete items and empty the deleted items before this process is done the blackberry looses trace of the mail and the updates aren’t applied to the device.